Nextiva is set to showcase its Unified Customer Experience Management (UCXM) solution at Customer Contact Week 2024, offering businesses a comprehensive platform to cultivate positive customer relationships.
UCXM serves as a unified platform for businesses to engage with customers seamlessly, encompassing communication between agents and customers through its built-in contact center. Notably, Nextiva emphasizes its solution’s differentiation from conventional Contact Center as a Service (CCaaS) offerings by providing an all-inclusive toolset, including integrated AI technologies.
Customer Contact Week serves as an annual gathering of customer service professionals, focusing on the latest technologies and tools related to contact center and customer experience.
Yaniv Masjedi, CMO of Nextiva, underscores the significance of UCXM in delivering exceptional customer experiences, stating that traditional approaches like CCaaS are no longer adequate for modern customer expectations. Masjedi emphasizes Nextiva’s commitment to helping businesses adopt UCXM to elevate their customer experience standards.
Nextiva UCXM is an AI-powered engagement platform offering personalized experiences across customer journeys. It provides sales and service teams with access to an array of features, including AI contact center, AI voice and chatbots, digital channels, journey orchestration, unified agent management, and open API integrations. Additionally, marketing teams can leverage solutions for brand listening, social media management, review management, analytics, scheduling, publishing, and AI chatbots.
Chris Reaburn, Chief Executive of Strategy and Execution at Nextiva, defines UCXM as creating a holistic customer view, ensuring consistency across channels, providing real-time interaction management, and incorporating feedback loops. Reaburn highlights the solution’s ability to address various organizational challenges and enhance decision-making through comprehensive datasets.
Edwin Margulies, Chief Evangelist of Nextiva, emphasizes the importance of simplifying communications for consumers and service providers. Margulies notes Nextiva’s leadership in providing one-platform solutions within the industry and its commitment to helping businesses harness tools like AI to improve customer interactions and foster loyalty.
Executives from Nextiva are scheduled to share insights at Customer Contact Week, focusing on practical strategies to enhance efficiency and customer connections. Nextiva’s recent acquisitions, including Simplify 360 and Trio, further strengthen its CX portfolio, reflecting its ongoing commitment to innovation and customer-centric solutions.